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Senior Help Desk Engineer

Outsourcing Services International (OSI)
Publicada en:
14/Octubre/2024
Informática / telecomunicaciones
Telecomunicaciones
La Libertad / Antiguo Cuscatlán
Salario Mínimo $ 850 / Salario Máximo $ 900
Requisitos para aplicar

- Relevant College, trade school, or certification program required.
- Around 5-8 years of experience in Tech Support, IT Administration roles, or similar required.
- Any equivalent combination of education and experience.
- Microsoft MCP certification or higher required.
- Other network infrastructure hardware and software certs preferred.
- Advanced knowledge of TCP/IP networking, DNS, File Transfer, Remote Desktop and Email.
- Advanced experience and understanding of working with Windows networked computers, printers, scanners, and copiers.
- Advanced experience in supporting and administrating all modern Microsoft platforms.
- Solid experience with PC repair/support experience in a professional or educational setting.
- Must be proficient and fluent in the English language.

Competencias
- Must be effective in developing project work plans, performing project work, and having awareness of all project elements, and maintaining focus to completion.
- Strong communication skills, including the ability to translate technical information into layman?s terms.
- Ability to correctly determine the proper course of action by identifying appropriate resources, processes, or escalation needed for safe and efficient resolution to any client issue.
- Ability to adapt and accept challenges in a fast-paced, dynamic environment.
- Demonstrated written and verbal two-way communication skills.
- Strong commitment to providing quality service.
- Excellent and reliable attendance record.
- Experience creating and documenting the process.
- Experience with information management.
- Strong interpersonal skills.
- Possess a positive attitude and be able to fit in well within a strong team.
- Ability to successfully prioritize service issues based on multiple competing objectives.
- Willingness and commitment to ongoing learning and development.

Se ofrece
- Career Path
- Life and Medical Insurance
- Office Schedules (weekends off)
- Competitive salaries
- Benefits by law
- Hiring Bonus

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