Requisitos para aplicar
- A technical degree or certification is preferred.
- Advanced English proficiency.
- 0-1 years of experience in a technical support role, preferably in a managed service provider environment (including internships).
- Microsoft desktop operating system administration, Microsoft Office, and basic networking concepts knowledge.
- General networking knowledge (TCP/IP, SMTP, FTP).
- Technical writing and research.
- Helpdesk/Tech Support & Customer service experience.
- Experience with remote access tools and ticketing systems is a ?plus.?
Competencias
- Highly detail-oriented and organized professional with proven ability to effectively manage and prioritize multiple tasks in a fast-paced environment.
- Excellent customer service skills and ability to communicate technical information to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Must be customer-focused and able/willing to provide "white glove" service.
- Ability to follow and adhere to defined processes.
- Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results.
- Passionate about technology.
Se ofrece
- Career Path.
- Life and Medical Insurance.
- Office Schedules (weekends off).
- Competitive salaries.
- Benefits by law.
- Hiring Bonus.