Empresa

Outsourcing Services International (OSI)

Outsourcing Services International (OSI) is a nearshore BPO provider of customer contact services, including operational and administrative staffing services. We excel at recruiting dedicated staffing resources that provide quality services at significant cost savings.

VoIP Help Desk L1

Requisitos para aplicar

- Studies or bachelor?s degree in computer science or telecommunications Engineering or a related subject (or working towards), or an equivalent combination of education and work experience.
- Excellent English skills ? verbal and written (above 85%).
- Technical proficiency in UNIX/LINUX Administration and Management.
- Proficient in network protocols and configurations related to VoIP (TCP/IP, VLANs, QoS, etc.).
- Hands-on experience with VoIP equipment, such as IP phones, PBX systems, and gateways.
- Familiarity with cloud-based VoIP solutions.
- Good understanding of call flows and calls processing.
- MySQL, Wireshark, Firewalls, Session Border Controlled knowledge (Desirable).
- SIP Protocols (Desirable).
- UC, UCaaS, CPaaS proficiency (Desirable).

Competencias

- Ability to communicate clearly and effectively in English.
- ?Customer-focused with a dedication to customer satisfaction.
- Self-starter and willingness/ability to learn quickly in a fast-paced environment.
- Excellent interpersonal, oral, and written communication skills
- Team-oriented, self-starter, able to operate with minimal supervision.

Se ofrece

- Career Path.
- Life and Medical Insurance.
- Office Schedules (weekends off).
- Competitive salaries.
- Benefits by law.
- Hiring Bonus.